Privacy policy

P & N Thomas Pty Ltd (ABN 13101145242) trading as ACE Training (TOID 21716) (“we,” “us,” “our”) is committed to protecting the privacy of your personal information and complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
This Privacy Policy describes how we collect, use, disclose and manage your personal information, including how we use cookies and similar tracking technologies when you visit our websites.

1. Collection of Personal Information

We collect personal information from you in various ways, including:

When you contact us via our website, phone, email or in person
When you register for our training courses or events
When you complete surveys, forms or feedback requests
When you engage with us on social media platforms
When you use or access our website, through cookies and other tracking technologies (see below)

The types of personal information we may collect include your name, address, email address, phone number, employment information, training records and any other information you choose to provide to us.
In addition to personal information, we may collect non-personal information such as your IP address, browser type, device information and browsing behaviour on our site.

2. Use of Personal Information

We collect and use your personal information for the following purposes:

To provide you with training services, support and resources
To verify your identity
To communicate with you regarding training, services, offers or administrative matters
To improve our courses, services, and website functionality
To conduct research and gather feedback
To comply with our legal obligations
To facilitate direct marketing and promotional activities (only where permitted by law or with your consent)

Where you have provided consent, we may also use your information to deliver tailored advertising or retargeting through digital marketing platforms.

3. Disclosure of Personal Information

We may disclose your personal information to:

Our employees, contractors and related entities
Third-party service providers who assist us in operating our business (e.g., IT services, marketing agencies)
Training regulators and government bodies, where required
Anyone to whom our business or assets are transferred
Law enforcement or regulatory authorities as required or authorised by law

Where we disclose personal information to third parties, we take reasonable steps to ensure that they handle your information securely and comply with relevant privacy laws.

4. Cookies and Tracking Technologies

Our websites use cookies and similar tracking technologies to enhance your browsing experience, deliver personalised content and advertising, and analyse website traffic.

What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone or tablet) when you visit a website. They allow the website to recognise your device and remember your preferences for future visits.

Cookies may be set by us (“first-party cookies”) or by third parties (“third-party cookies”) providing services on our behalf.

Types of Cookies We Use

We use the following categories of cookies on our websites:

Strictly Necessary Cookies
These cookies are essential for the website to function properly. They enable basic functions like page navigation, secure area access, and form submissions. The website cannot function properly without these cookies.
Performance and Analytics Cookies
These cookies collect information about how visitors use our websites, such as which pages are visited most often and whether visitors receive error messages. We use this information to improve the performance of our websites.
Functional Cookies
These cookies allow the website to remember choices you make (such as your username, language or region) and provide enhanced, more personalised features.
Advertising and Targeting Cookies
These cookies track your browsing habits and enable us to deliver targeted advertising that is more relevant to your interests. They may also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

Consent to Use of Cookies

When you visit our websites, a Cookie Consent Banner will appear asking for your consent to use non-essential cookies (i.e., performance, functionality and advertising cookies).

You can choose to:

Accept all cookies: This allows all types of cookies to be placed on your device.
Reject non-essential cookies: Only strictly necessary cookies will be placed.
Manage your preferences: Select which categories of cookies you consent to.

If you choose to continue browsing without adjusting your cookie settings, you are deemed to consent to the use of cookies as outlined in this Privacy Policy.

You can withdraw or modify your consent at any time by adjusting the settings via our website’s Cookie Preferences tool.

5. Managing and Controlling Cookies

You can control and manage cookies in several ways:

Website Cookie Preferences Tool: Adjust settings via the Cookie Consent Banner or the cookie settings link provided on our site.
Browser Settings: You can set your browser to block or alert you about cookies. Each browser provides different mechanisms to manage cookies.
Third-Party Opt-Out Tools: You can also opt out of targeted advertising via:
- Google Ad Settings: https://adssettings.google.com/
- Facebook Ad Preferences: https://www.facebook.com/adpreferences/

Please note that disabling or blocking some cookies may affect the functionality of our website.

6. Third-Party Cookies and Analytics

Our websites may also contain cookies set by third-party service providers, including:

Google Analytics: To analyse site usage and performance.
Meta (Facebook) Pixel: For advertising and retargeting purposes.
LinkedIn Insight Tag: To measure ad performance and website conversions.

These third parties may collect information about your online activities over time and across different websites.

We encourage you to review their respective privacy policies for further information.

7. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information is stored in secure facilities and protected by appropriate technical and organisational measures.

8. Access and Correction

You may request access to or correction of your personal information held by us by contacting us at the details below.
We will respond to your request within a reasonable time and may require you to verify your identity before providing access.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website. We encourage you to review it periodically.
If significant changes are made, we may notify you by email or through a notice on our website.

10. Contact Us

For questions about this Privacy Policy, to access or correct your information or to make a complaint, please contact us at:

P N Thomas Pty Ltd

Phone: 1800 456 094

Email: info@aceassessment.com.au

Website: https://aceassessment.com.au/